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Diamido will accept return of products, if they deliver an item that does not match your descriptions, its defective, or shipped to the wrong addresses. For the latter query, Diamido will handle all the logistics. However, Diamido does not offer exchange for sale items. In addition, you should return damaged as well as defective products in a similar fashion as received. Diamido provides you with a 7-day guarantee for delivered items for replacement. You can reach out to us at Support @ Diamido.com for more queries. We are always available to answer your queries.
If you want to do so, kindly reach to us ASAP. We will update your details with our delivery team fast. Nevertheless, if we have already done the shipment, you will be eligible for the shipment fees. We always advise our clients to take their time before placing an order. The latter provides them with the perfect opportunity to patch things up.
If you want to receive your order fast, Diamido arranges for express shipping. The cost is usually $30 and takes 3-7 days for the client to receive the product. Express shipping is available on all personalized products as well as some selected items. Nevertheless, Diamido reserves the right to select the direct shipping courier to use. It is also vital to understand that at times shipping may take longer time than expected for orders made during holidays, Christmas etc. Kindly reach us for more information: [email protected]
For Australia orders, we use AUS $. However, we ship globally and convert the amount to preferred local currencies. Whether you are in America, Canada, Australia, etc., we will be more than happy to do business with you.